We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you are unhappy with the service you have received, please inform the member of staff you have been dealing with. Alternatively, you may wish to forward written details of your complaint to the Business Manager. For further details please see the complaints leaflet available in the reception of the surgery for further advice. Alternatively, please use the following link which explains our complaints procedure in detail:


Complaints and Procedure

Complaint Patient Form

NHS England contact details are:  

NHS England

PO Box 16738 


B97 9PT



*Please ensure this is marked for the attention of the complaints team 

Telephone: 0300 311 22 33

*Opening hours are Monday – Friday 8am – 6pm, except Wednesday when they open at a later time of 9.30am, excluding Bank Holidays


PALS Service:


For queries that require intervention but are not complaints patients are able to contact the PALS Service:    


Patient Relations

Health House

Grange Park Lane


East Yorkshire

HU10 6DT

Telephone: 01652 251125



Parliamentary & Health Service Ombudsman:   


If you are unhappy with the response to your complaint from the primary care practitioner you can ask The Parliamentary and Health Service Ombudsman for an ‘Independent Review’ of your case. 


You can contact the Ombudsman as follows:

The Parliamentary and Health Service Ombudsman
Millbank Tower

Complaints Helpline: 0345 015 4033 (the helpline is open 8.30am – 5.30pm Monday – Friday)

Or email:








Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website