Practice Policies and Safeguarding

Riverside Surgery: Statement of intent:

Statement of Intent - please click to view

Patient Access Frequently Asked Questions - click link for more information

Patient Online Information - click for more information

Care Data Leaflet - click for more information

Care Data Opt Out Form - please click to view and print form


ConfidentialityThe practice complies with Data Protection and Access to Medical Records legislation.

Information about you will only be used by those healthcare professionals concerned with your care.

If another agency requests information about you, you will be contacted to obtain your informed consent.

Reception and administration staff require access to your medical records to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Confidentiality of Patient Data - please click for more information

Data Protection Act Patient Information - please click for more information

Consent Policy

Consent Policy - please click for more information

Freedom of Information

The Freedom of Information Act deals with access to official information and gives individuals or organizations the right to request information from any public authority.

The NHS Freedom of Information Publication Guide sets out the type of information that is publicly available from Medical Practice and how you may go about obtaining such information.

 ICO - further information

ICO Certificate - please click to view

Infection Control Policy

Sick Notes:

GPs will only issue statutory certificates for absences of more than 7 days. GPs are entitled to make a charge for sick certificates of less than 7 days. It is best not to see your GP but self-certificate with your employer for any period of less than 7 days.

Patients Obligations:

We hope we have a good patient / practice relationship by recognizing our obligations to each other.

The practice for its part, undertakes to provide you with healthcare services that are delivered in a professional and patient friendly manner taking note of your individual needs.

For your part you can assist the practice by:

  1. Arriving on time for appointments.
  2. Giving as much notice as possible if an appointment cannot be kept.
  3. Having consideration for consultations that overrun - our GPs cannot always predict in advance that some patient's needs will require slightly longer than normal.
  4. Not expecting your doctor to deal with more than one consultation per appointment. If you want to see a doctor and wish your child / children to be seen at the same time, please book the required number, one per person.
  5. Ordering repeat prescriptions in good time (i.e., at least 2 working days before the prescription runs out)
  6. Remaining polite and courteous and understanding of the busy nature of the practice.
  7. Not expecting unnecessary home visits. We are set up to give our best care at the surgery. 

 Violence / Abuse

Riverside Surgery operates zero tolerance to violence or abuse in any shape or form towards staff and visitors within the surgery. Staff and other patients should not have to suffer threats, intimidation, loud abusive language, violence, or threats of violence.

Persons guilty of such behaviour will be asked to leave the practice premises immediately and, as a result of such an incident, the practice will:

  1. Inform the police of the incident
  2. Ask NHS England to remove the patient from the practice list immediately

The practice will not allow a small number of individuals to disrupt patient care.

Please see Riverside Surgeries 'Unacceptable Behavior Policy' below:

Unacceptable Behaviour Policy - please click for more information


All the staff at Riverside Surgery has had safeguarding training and are always willing to talk to anyone concerned about the safety of a member of our community. Here are some numbers and websites which may be helpful:

If you are concerned about a child

If you are concerned that a child is being abused or they may be at risk of harm, you should contact North Lincolnshire’s Children’s Services on: 01724 296500 9am to 5pm Monday to Thursday, 9am to 4.30pm Friday, 08081 689667 (free phone), 01724 296555 (answerphone – out of office hours and at weekends), 101 Police non-emergency, 999 Police emergency.

The NSPCC has lots of useful advice their website can be found at

If your baby or the baby of someone you know is crying and causing distress advice can be sought at


Childline offers support to children and young people. Their website has contact details and lots of useful support


Advice if you think an adult is being abused

If you think an adult who is unable to protect themselves is being abused contact The Safeguarding Adults Team Hewson House Station Road Brigg North Lincolnshire DN20 8XB. Telephone: 01724 297000.  Email address:

 The Ann Craft Trust has advice on safeguarding young people over 18 particularly those with a learning disability as well as what to do if you suspect a sports coach is being abusive.

Domestic Abuse

Domestic abuse may affect any intimate relationship within a family setting. This may include the use of excessive control, coercive or threatening behavior as well as physical abuse such as hitting or slapping someone.

You can refer yourself or ask for help for someone else by contacting The Blue Door via their helpline on: 0800 197 47 87, at their office on: (01724) 841 947 or email

If the risk of harm is high at the present moment ring the police on:    999

Refuge, (a charity) have a 24-hour helpline accessed by ringing:       0808 2000 247


Men's advice line - 0808 801 0327 or see website

EVERYMAN Project - supports men who are violent or concerned about their violence for contact - 0203 242 8850 or see website for more contact details 


Shout is a 24/7 text service, free on all major mobile networks in the UK, for anyone in crisis. It’s a place to go if you’re struggling to cope and you need immediate help. At the heart of the service is a team of volunteers who take people from crisis to calm every single day.

Safeguarding Children Policy

Vulnerable Adults Policy

 Chaperone Policy

Chaperone Policy

Chaperone Poster

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