To order your medication online please click on the link above.
We are a dispensing practice. If you live more than one mile from the surgery, you can get your prescriptions dispensed by us. We also have an onsite pharmacy for the use of all patients and visitors.
Please return or destroy unused medicines and keep all medicines out of reach of children.
What to do if you require medication urgently
Patients on regular medication do not always need to see a doctor. If your doctor agrees, you may obtain a repeat prescription by telephoning (01652) 600302 and speaking to the Prescription Clerk. The prescription clerk is available Monday - Friday 8am - 5pm.
Outside these hours, there is an answer phone service to take repeat prescription requests. 72 hours' notice is needed to prepare repeat prescriptions. Prescriptions put through after 5pm on a Friday and over the weekend will be ready for collection after 5pm on the following Wednesday.
PLEASE NOTE: Due to Covid-19 your medication is taking longer than usual to process; please allow 1 week from the day of ordering.
Prescription requests and queries are dealt with by the prescription clerk team, so any queries being received outside of these hours will be forwarded to the prescription clerk for them to deal with the next working day. Unless the matter requires emergency attention that day.
When requesting a repeat prescription please be ready to quote your name, address, PIN number (which can be found at the top on the right-hand side of your prescription) and the medication you require.
Alternatively follow the link on the top of this page for the online request form - you will need to carry out a simple one-off registration.
Any queries regarding prescriptions already ordered and dispensed, owing or home deliveries, from the in-house Riverside Pharmacy, please contact (01652) 600301.
Sometimes you may be asked to come in and see the doctor for review of your repeat prescriptions.
If you wish to give your permission for a representative to order medication on your behalf either in person or by telephone, Riverside Surgery will now require a signed consent form in order to comply with your request, this is to protect patient confidentiality. Please call in for a form or click link below to print one.
Please note that you we will not be able to issue medications to you as a newly registered patient until after at least one week. This time frame is necessary to ensure that any medications you are being prescribed are recorded correctly onto your medical record and any queries can be administered by the surgery staff. In the interim period you will be required to contact your previous surgery.